Refunds / Cancellation

Refunds / Cancellations

  1. Returns & Refunds

It is our endeavor to provide you with the best customer service possible hence we permit returns and exchanges within 5 business days of receiving the package. If 5 business days have gone by since your purchase receipt, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To return your product, you should mail your product to:
BBK Leathers Pvt Ltd,
No41 SIPCOT Industrial Complex
Ranipet, TN 632402
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We recommend you to use a trackable shipping service. We don’t guarantee that we will receive your returned item.
Items should be returned in the original condition you had received them. Please understand that we cannot accept returns under the following instances

  1. Damages due to misuse of product
  2. Products with tampered or missing serial numbers or labels
  3. Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, original invoice and all other items originally included with the product(s) delivered.

After inspection, we will confirm whether the merchandise is in acceptable condition or not. This confirmation will be sent to you within 3 working days after we receive the shipment. Upon confirmation, as per the return policy, we will refund your amount via the same channel with which you made the payment. The payment will be credited within 7 working days.

  1. Exchange & Replacements

We accept to exchange and replace if you ordered wrong size.
Shipping - In this event the customer has to ship the shoe at their cost to us with 7 days from receipt of the shoe and has to informed with in 24 hours via email to hello@aviv.in
We will ship the Replaced merchandise at our cost. We recommend you to use a trackable shipping service. We don’t guarantee that we will receive your returned item.

Items should be returned in the original condition you had received them. Please understand that we cannot accept returns under the following instances
  1. Damages due to misuse of product
  2. Products with tampered or missing serial numbers or labels
  3. Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, original invoice and all other items originally included with the product(s) delivered.

After inspection, we will confirm whether the merchandise is in acceptable condition or not. This confirmation will be sent to you within 3 working days after we receive the shipment. Upon confirmation, we will inform you the shipment date for the replaced merchandise. We will ship at our cost. If the requested size is not available – we will refund your amount via the same channel with which you made the payment. The payment may take 7 working days to receive in your account.

  1. Manufacturing Defects

We give 60 days guarantee for our shoes. We ship the products after stringent quality checks; apologies if we have shipped damaged products. Damages that are considered are delamination of sole, breakage of upper material or sole. Only these damages will be accepted and has to be reported. Please note that leather being a natural product; irregularities in structure and color are common. This can’t be accepted as damages. Special textures on the surface of the materials and “used” looks are fashion aspects.

  1. Cancellation Policy

Product once ordered can’t be cancelled, until and unless we don’t ship the merchandise within 7 working days.

  1. Addresses for Return & Instructions
BBK Leathers Pvt Ltd
No.41, SIPCOT Industrial Complex
Ranipet , Tamil Nadu 632403
Attn: Customer Service Dept. +91 89030 89030